| Q. | What is the lead time from application to the service start? |
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| A. | Standard lead time is one month. However, if you need special arrangement, please contact our sales personnel for details. Please fill in the application form if you wish to apply for the service. |
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| Q. | Is there any minimum usage period? |
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| A. | Yes, it is one year. |
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| Q. | What do I need to do to change the service plan? |
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| A. | Please contact our sales personnel for details. The sales representative will create a new estimate and application for the service plan change. If there is a decrease in your monthly charge by changing the service order, you need to pay NTT Communications the amount of the monthly charge difference. |
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| Q. | What do I need to do to terminate services? |
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| A. | The customer has to give NTT Communications a written notice not less than thirty days prior to the date of termination. Please contact our sales personnel for details. |
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