Global IP Network Service provides customers with the highest SLA in the Internet industry, proving its high-quality Internet backbone service.

Global IP Network Service SLA has performance objectives and performance commitments for availability, latency, packet?loss, average jitter and max jitter,?and customer notification. If the levels of service do not meet what is guaranteed, NTT Com will issue a credit according to the Terms and Conditions of the Internet Gateway Service. This SLA applies automatically to customers of NTT Com's Transit Service and Colocation Connectivity Service.

Service Quality

1.Availability

Global IP Network Service is available to Customers 100% of the time.

2.Latency

Global IP Network Service guarantees the monthly average round-trip packet transmission (Latency) within the NTT Com?Global IP Network.

To performance statistics

Region	Reference value (Latency)
Intra-Japan	25ms
Intra-Asia	95ms
Intra-US	60ms
Intra-Europe	35ms
Trans-Atlantic	90ms
Japan-US	130ms
Japan-Europe	300ms

3.Packet Loss

Global IP Network will maintain monthly average packet loss rate 0.3% or less for above regions.

To performance statistics

4.Average Jitter

The Average Jitter on the backbone will be 0.5 milliseconds or less for above regions.

To performance statistics

5.Maximum Jitter

The Maximum Jitter on the backbone will not exceed 10 milliseconds more than 0.1% of a calendar month for above regions.

To performance statistics

6.Customer Notification

In case of outage, NTT Com will notify Customers within 30 minutes by E-mail or fax.